Artifacts: EDCI 56600: Customizing Salesforce1 for Your Organization Job Aid and EDCI 57700: Using Salesforce1 Responsive eLearning Course Complete Evaluation Proposal
Plans and designs effective learning environments and experiences supported by technology
For this competency I have included a digital job aid I created around the Salesforce1 mobile application and the evaluation plan for a proposed eLearning course around using Salesforce1. I should state though I am an employee of salesforce.com, these projects do not represent salesforce.com.
The job aid provides a quick and non-linear way for Salesforce administrators to easily learn and determine what they can and want to change in the Salesforce1 mobile app. I had not done a job aid like this before. It was interesting experiment. Designing and building this taught me another way to teach something besides a standard eLearning course. This experience also gave me insights and ideas about ways to “flip” a course or create a blended learning course. Though it is not a traditional course, this job aid shows my ability to plan and create effective learning environments.
Applies technology to facilitate a variety of effective assessment and evaluation strategies
The evaluation plan artifact was for a proposed eLearning course about using Salesforce1 that would be produced using a responsive design strategy. This was the first time I had tried to develop an evaluation strategy using all 4 levels of the Kirkpatrick training evaluation method. I struggled with levels 3 and 4 since most of the examples I had seen were focused around internal company training initiatives whereas my project would be customer facing. Though I am not sure my ideas would work the best, I do feel that this artifact demonstrates my ability to create effective assessment and evaluation strategies.
Demonstrates understanding of social, ethical, legal, and human issues surrounding LDT issues and practice
My digital job aid project shows my understanding of the social, ethical, and legal issues with LDT. I built this to fulfill the assignment and as a prototype I could share with my employer, salesforce.com. Because of this I was able to use the company logo and such on the job aid. Using these assets also brought with it the ethical and legal responsibility to maintain my company’s branding. Branding is one way a company identifies itself and protects themself from confusion with other companies. Because of this, it is my ethical responsibility when I create materials for my employer to make sure that company branding is maintained to protect the company from any legal issues.
Additionally, it is also my social and ethical responsibility to identify myself as a employee of salesforce.com online. The reason for this is to avoid any perceived conflict of interest or bias with anything I put online. For example, this job aid showcases the Salesforce1 mobile app in a good light. By telling people that I am a salesforce.com employee they are aware of my potential bias about how amazing Salesforce1 is and can better judge for themselves. You will notice that my bio on this site, along with any artifacts that where made for my employer, include the fact that I am a salesforce.com employee on the page. Though this is something my employer asks me to do, I understand and agree with the ethical responsibility behind the request.
The job aid also showcases my understanding of the human factors involved in designing interfaces for learning. I have learn a lot about usable interface/courses and how to include usability in my designs through out my courses in this program. My understanding of the human factor and usability is seen in the design of the job aid. I chose the screen size and ratio to be optimized and view able on mobile devices, while still big enough for viewing on a computer since students would likely want to learn about a mobile application on their mobile device. Additionally, when designing the interface I kept the touch screen interface and how people interact with it in . This is shown in the size of the buttons and the ease of use of the interactions.
I also considered the limited or less-stable nature of internet connections people would have on mobile devices during development. For me this meant making the videos optional so someone with a low-speed connection can still learn without having to stream videos. It also meant keeping the content simple. I kept things simple by only using graphics I needed and making the interactions similar on each slide. Limiting the use of graphics kept the streaming size of the course lower.